Last updated: May 21, 2026

At Melissa Brandon, we take pride in creating fresh, handcrafted baked goods for every customer. Because many of our products are made to order and perishable, please review this policy carefully before placing an order on https://brandoncake.com.

1. Perishable Products

Due to the nature of fresh bakery items, we generally do not accept returns once an order has been prepared, picked up, or delivered, except where required by law or when a product arrives damaged or incorrect.

2. Order Issues

Please inspect your order upon arrival.

If you receive the wrong item, a damaged product, or experience a quality issue, contact us within 24 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging (if applicable)

Our team will review each case individually and may offer a replacement, store credit, or refund where appropriate.

3. Cancellations

Custom cakes, personalized items, and pre-orders may only be cancelled or modified within the timeframe confirmed at checkout or by our support team.

Late cancellations may not qualify for a full refund because ingredients, preparation, and production may already be in progress.

4. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow several business days for your bank or card provider to process the refund.

5. Non-Refundable Situations

Refunds are generally not available for:

  • Change of mind after pickup or delivery
  • Orders not collected within the agreed pickup window
  • Incorrect shipping information provided by the customer
  • Delays caused by carriers, weather, or circumstances outside our control

6. Contact Us

To request help with a return or refund, contact:

Store: Melissa Brandon
Email: [email protected]
Phone: 575 310 9068
Address: 1007 E Main St. Zanesville, Ohio 43701
Website: https://brandoncake.com