1. How far in advance should I place my order?

We recommend placing your order at least 2–5 days in advance. Custom cakes and large event orders may require additional preparation time.

2. Do you offer custom cakes?

Yes! We offer custom cakes for birthdays, weddings, parties, and special occasions. Please contact us before ordering for custom requests and availability.

3. Do you deliver?

Yes, delivery may be available depending on your location. Delivery times and availability will be shown during checkout.

4. Can I schedule a future delivery date?

Yes, customers can select a preferred delivery or pickup date during checkout when available.

5. What happens if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 24 hours with your order number and photos of the product and packaging.

6. Do you accept cancellations?

Custom and made-to-order items may only be cancelled within the timeframe confirmed at checkout or by our support team.

7. Are your products freshly made?

Yes. Our baked goods are prepared fresh to order to help maintain quality and freshness.

8. Do you offer refunds?

Because many of our products are perishable and made to order, refunds are handled on a case-by-case basis. Please review our Returns & Refund Policy for more information.

9. What are your customer support hours?

Our support team is available:

Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Response times may vary during holidays and busy seasons.

10. How can I contact customer support?

You can contact us using the information below:

Store: Melissa Brandon
Email: [email protected]
Phone: 575 310 9068
Website: https://brandoncake.com