Last updated: May 21, 2026

At Melissa Brandon, we understand that plans can change. Please review our cancellation policy before placing your order on https://brandoncake.com.

1. Standard Orders

Standard orders may be cancelled within a limited time after purchase, provided that preparation or shipping has not already started.

Once an order has entered processing or production, cancellation requests may no longer be accepted.

2. Custom & Personalized Orders

Custom cakes, personalized products, and special event orders require advance preparation and are often made specifically for each customer.

Because of this, custom orders may only be cancelled within the timeframe confirmed at checkout or by our support team.

Late cancellation requests may not qualify for a refund.

3. Same-Day & Rush Orders

Same-day, rush, or expedited orders are processed immediately and usually cannot be cancelled once confirmed.

4. Order Changes

If you need to update your delivery address, contact information, or product details, please contact us as soon as possible.

We will do our best to accommodate changes before production or shipping begins.

5. Refunds for Cancelled Orders

Approved cancellations may be refunded to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

6. Contact Us

If you need help with a cancellation request, please contact us:

Store: Melissa Brandon
Email: [email protected]
Phone: 575 310 9068