Shipping Policy
Shipping Policy
At Brandon Cake, we carefully prepare every order to ensure freshness and quality.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed. Custom or large cake orders may require additional preparation time.
Customers are encouraged to place orders in advance during holidays and busy seasons.
Delivery Times
Estimated delivery times vary depending on your location and product availability.
Most orders are delivered within:
- Local Orders: 1–3 business days
- Standard Orders: 3–7 business days
Delivery delays may occasionally occur due to weather conditions, holidays, carrier issues, or high order volume.
Shipping Areas
We currently deliver to selected locations within the United States. Some remote areas may have limited delivery availability.
Order Accuracy
Please make sure your shipping address and contact information are entered correctly at checkout. Brandon Cake is not responsible for delays or failed deliveries caused by incorrect customer information.
Perishable Products
Because many of our products are perishable food items, customers should refrigerate or store products properly upon delivery.
Damaged Orders
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with clear photos of the package and product.
We will review each case individually and work to provide a suitable resolution.
Contact Us
If you have any shipping questions, please contact us:
Email: contact@brandoncake.com
Website: brandoncake.com